Help

1. How to register?

You can register on this page. To create a new account you need to enter your Name and Email address in the registration form. Please note that you’ll use this email address to login to the system and you won’t be able to change it in the future.

register

When you click “Continue” you’re agreeing to our Terms and Conditions. A confirmation email will be sent to your email address shortly. To finish registration please click the “Confirm Email” link in the registration confirmation email and enter a password that you’d like to use to login to your Skedme.io account.

pass

Note: the password should contain at least 7 characters, at least one of which should be a number and at least one letter. Please avoid using sequences or repeating characters.

2. What to do if you forgot your password?

To restore your password click “Forgot Password?” on the Login page. Enter your email address that you used during the registration process. An email with password recovery instructions will be sent to that email address shortly. Simply follow the instructions to set a new password.

login

3. How to add a new company?

After registration you can add your company by clicking “Add location” on Your location and services page.

location

To add your company please fill in the following fields: Company Name. This name will be displayed to the clients looking for services in Skedme.io platform.

location name

Services that your company provides. When you start typing service name the list of suggestions will appear where you can select as many services as necessary. To close the suggestions just click anywhere outside the box. To remove a service simply click on the delete icon (x) next to the service.

Note: It’s very important to list all Services that your company provides to let your potential clients find your company when looking for services in Skedme.io platform. However, to avoid any future misunderstandings, we kindly ask you to only select services that your company really provides.

categories

Description. Please fill in this field to provide more information about your company and services to your potential customers. This information will be displayed on your company page and will be used by the search engines (like Google) to help your potential clients find your company. Please try to keep the description as compact and useful as possible, because the search engines will only index the first 160 symbols.

Phone number. Please enter your contact phone numbers using international format. You can add up to 5 phone numbers.

Email address. Please enter an email address that your clients can use to reach you.

Website. Link your company page in our platform with your company public website to let your clients find more information about your business.

Address. Since our platform offers clients location-based search it’s mandatory for all companies to provide their correct physical Address. Please enter the full address including the building number and choose an appropriate suggestion from the drop down menu to ensure correct address format.

address

If you cannot find your address in the suggestions please indicate your location on the map manually using the map icon on the right.

Working hours - you can set working hours for every day of the week using the add icon to add more schedules. For your convenience we let you group days with the same schedule so you can enter the schedule once for several days. To set up a round-the-clock schedule simply use 00:00 - 00:00 format. Also please note that one day can only have one schedule. It’s very important that you set the correct working hours as it’ll be used to create your location schedule.

working days

Photos - upload up to 8 photos (up to 10Mb each) showing your office and examples of your work to attract more potential clients. You can also choose the main photo that will be displayed on your company page.

After you fill in all the form click “Save” to save the changes and send the information for moderation. Your company will appear in the search results and you’ll be able to check your company page after you receive an email informing you that the changes were approved.

4. How to update company information?

After your company information has been published, you can update it by clicking “Edit” to access your company details page from Your location and services page. You can edit any information about your company at any point. Please refer to the instructions from the previous section 3. “How to add a company?” for more details.

location card

Please note that changes will not be applied instantly, it may take a few minutes before your company page is updated. Some changes (Name, Description, Website and Photos) may require additional moderation, you’ll be informed about it after saving. In this case the changes will be applied after you receive an email informing you that the changes were approved.

5. How to add a service that is not included in the catalog yet?

If the service that your company provides is not yet a part of our catalog please use the Contact us link to let us know what service is missing and we will add it or suggest another similar service that you might consider using instead.

6. Why do I need to add employees?

Our Appointment Scheduling Solution is designed to help you stay organized with client appointments and plan your employees workload. You’ll be able to see each employee work schedule, scheduled and historical appointments and time slots available for new bookings. To start using our Appointment Scheduling Solution you just need to register your employees, their work schedules and services they provide and start creating appointments using our clean and simple interface or enable our Online Booking Service.

7. How to add an employee?

To take advantage of our Appointment Scheduling Solution we kindly ask you to register your employees in the system. We made the process as simple and seamless as possible by copying your company’s schedule and services to the employee’s page.

To add a new employee please enter your company details page from Your location and services page and click on the “Employees” tab. Then click the icon “+” to add an employee in the top right corner.

employees

To finish registering the employee please check the following fields:

Employee Name - this name will be used for the Schedule and Online Booking.

Status - only Active employees will be displayed in the Schedule and Online Booking.

Description - optional field that can be used for any employee related information.

Services - list all services that the employee provides. This field is very important for Schedule and Online Booking, because your clients will be looking for a particular service to book. For your convenience we copy all the services that company provides to each of your employees, but this information can be easily edited. This field behaves in the same way as “Services” field described in section “3. How to add a new company?”: when you start typing service name the list of suggestions will appear where you can select as many services as necessary. To close the suggestions just click anywhere outside the box. To remove a service simply click on the delete icon (x) next to the service.

Contacts - add employee phone number.

Working days and schedule - determine employee’s schedule in the Location Schedule and Online Booking. It’s very important to keep this information updated, because your clients will be booking particular time slots during Online Booking and, if employee schedule is not up to date, this can generate confusion and cause decrease in bookings. For your convenience we copy company working hours to each of your employees, but this information can be easily edited. Employee’s working hours field works the same way as “Working hours” field described in section “3. How to add a new company?”.

After you fill in all the form click “Save” to save the changes and the employee will appear in the “Employees” tab and in the Location Schedule. Your company will appear in the search results and you’ll be able to check your company page after you receive an email informing you that the changes were approved.

You can add as many employees as you need.

add_employee

8. How to work with Location Schedule

After adding your employees you can start adding client appointments to the Schedule. By default appointment duration is set to 30 minutes, but you can set any appointment duration during appointment creation or change the default appointment duration in the Settings for each employee individually.

To add an appointment click on the “+” icon in the top right corner or click on the corresponding time slot in the schedule. And fill in the following information:

schedule

Date - select a date for the appointment.

Time - select appointment time. Note: only one appointment can be scheduled for an employee at the same time. Appointment can have any length as long as it’s not in conflict with another appointment and is inside employee’s working hours.

Client Name and Phone number - fill in both fields to have client contact information and save client’s visits history.

Notes - optional field that can be used for any visit related information.

To save the visit to the Schedule click “Add”.

Note: when introducing a phone number that is already in the system, it’ll appear in the suggestions drop down and, if chosen, will fill in the Client Name automatically from the previous entry.

add appointment

After saving the appointment it’ll appear in the Schedule and you’ll be able to edit or delete it any time by selecting it in the Schedule and using the corresponding option.

9. How to use Online Booking?

After your company information has been published, you can start using our Online Booking Solution. To set up Online Booking form please enter your company details page from Your location and services page and click on the “Settings” tab.

settings

To activate and deactivate Online Booking, please use “Online Booking status” toggle.

To get notifications about new bookings, please enter a phone number to which you wish to receive SMS notifications.

In order for the Online Booking and notifications to work correctly, please select correct time zone.

Appointment duration - should reflect an average appointment time and will determine the time intervals for the Online Booking tool.

10. What setup is necessary for Online Booking?

For your clients to be able to use Online Booking, you need to list all the services your company provides in the location detail. Please refer to the section 3. “How to add a company?” for the information about adding services to the location details.

Relevant services should also be listed in employees details. Please refer to the section 7. How to add an employee? for the information about adding services to the employee details.

Your clients will see services, listed in employee details in the Online Booking form.

booking form

After your client scheduled an appointment you’ll receive SMS notification to the number listed in the “Settings”. Please refer to the section 9. How to use Online Booking? for the information about notifications settings.

All appointments created via Online Booking form will be displayed in your location Schedule and will contain client’s contact data along with the service that he/she requires and the employee that will provide the service.

Please be as accurate as possible when setting up Online Booking as this will affect Online Booking flow and your client’s satisfaction.

11. How to install a widget on your website

If you want your clients to use online booking service, just add a widget on your website. In order to do this, please, get into the menu “Locations” at the top of the main page or just follow the link Your location and services.Then click on the “Settings” tab.

witget

To allow a widget to be published on your website you need to add a piece of widget code into the code of your website page, where you want the widget to appear. Find the closing </body> tag at the bottom of the page and paste the code you have copied right before the </body> tag.

You can also choose the position of the widget button Please note, that after this, the widget code will be adjusted to reflect all the updates. Due to it, if you make any changes after you add a widget on a page, make sure that you copy and paste the new code again on your website.